Bill Pay

For Personal Account Users

You will continue to have online bill pay with Ameris Bank through Ameris Bank Personal Online Banking.

What is Automatically Transitioning?

TRANSITION TIP:

All payee information and instructions automatically transfer, but it is a best practice to capture a screen grab or take note of this information within Fidelity Bank Online Bill Pay prior to November 1, for reference if needed after the transition to Ameris Bank.


For Business Account Users

You will continue to have access to online bill pay with Ameris Bank through Ameris Bank Business Online Banking.

What is Automatically Transitioning?

TRANSITION TIP:

All payee information and instructions automatically transfer, but it is a best practice to capture a screen grab or take note of this information within Fidelity Bank Online Bill Pay prior to November 1, for reference if needed after the transition to Ameris Bank.

Bill Pay Details

  Fidelity Bank Online Bill Pay for Personal Account Holders Uses a “Due Date” Model Ameris Bank Online Bill Pay Uses a “Schedule Date” Model
What does this mean? You choose the date your bill payment must be received by the payee and Fidelity Bank ensures it is received by this date. On this date, the payment is drafted from your account.

You schedule the date the payment should be sent to the payee, which is the day the payment will begin processing. When you use our Bill Pay calendar to schedule this processing date, you will see the date the payment will be received by the payee.

For electronic payments, funds are debited from the account on the scheduled payment date. For check payments, funds are debited from your account once the check clears your account after the payee has processed it. This is the same as with any other check you write out of your account. You can view images of these Bill Pay checks through transaction history within online banking.

What you need to know.

All payments, payees, and history found within Fidelity Bank Online Bill Pay will transition to Ameris Bank Online Bill Pay. When reviewing your Ameris Bank Online Bill Pay future payments, you may notice that the delivery date is one day later than what the due date was within Fidelity Bank Online Bill Pay. Therefore, these bill payments will arrive one day later. Payments scheduled to occur on a weekend or holiday will be processed on the next business day.

To account for this transition, we encourage Fidelity Bank Online Bill Pay users to check your payment delivery dates prior to Monday, October 28, and adjust any payments scheduled to occur on or after Monday, November 4.

 

Transition Tip:

You will see the same bill pay information within Ameris Bank Online Banking and Mobile Banking. However, all bill pay instructions must first be established within online banking via a browser. Once established, you will then be able to pay the bill through mobile banking.

Ameris Bank Online Bill Pay offers two different payment types:

  • Check Payments: When you request a bill to be paid using a check, Ameris Bank Online Bill Pay will mail a check using your account number and your routing number. You will choose the date on which the payment will be sent from Ameris Bank Online Bill Pay (also referred to as “Send On” date). The amount of the check payment will not be debited from your account until the payee cashes or deposits the check.
  • Electronic Payments: When you request a bill to be paid electronically, you will also choose the date on which the payment will be sent from Ameris Bank Online Bill Pay (also referred to as “Send On” date). The amount of the payment will be debited from your account on the date the payment is sent.
  • On November 4, check your payment types within Ameris Bank Online Bill Pay. If your payment type was previously electronic and transitioned to Ameris Bank Online Bill Pay as a check payment, consider adjusting the payment date to accommodate a 4-day mailing period.

You must discontinue eBills with Fidelity Bank prior to October 28, 2019. On November 4, you may reestablish your eBills within Ameris Bank Online Banking. Timing for when your eBill(s) is confirmed is controlled by the payee, and may take up to 1-2 billing cycles. Until your eBill reestablishment is confirmed, you may need to make payment using an alternative method.

Transition Tip:

Disconnect eBills a few weeks ahead of this transition.

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